Service Value Models™

See exactly how IT services perform -- and improve IT decision making regarding:

1. •Funding
   

2. •Resource allocations
   

3. •IT projects
   

4. •Underfunded services
   

5. •Over supported services
   

6. •What is important to the business
   

7. •Areas of possible Competitive Advantage
   

8. •Justifications
   

9. •Business/IT alignment

See Improvement Opportunities at a Glance!

The Customer Facing Service ‘Scheduling’ is of low quality (larger point) and suffers from high variability (rings around the point.) This is concerning since ‘Scheduling’ is important to the enterprise (Value is high), and is not well supported by the IT organization (Capability is low).

Notice that the Customer Facing Service ‘Mixing’ is of high quality (smaller point), does not experience variability (no rings), is of little value to the enterprise, but enjoys tremendous IT support -- this may not be the best way to allocate your resources!

Oh, and about that new upgrade proposed for the ‘Dispatching’ service -- it seems the ‘Dispatching’ service is probably OK just as it is. Let’s delay that project, and move resources from ‘Mixing’ to ‘Scheduling’ to improve what’s important the business.

(See, we told you this BSM thing was going to be easy!)